Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received with all tags intact or merchandise will be returned to sender.

All sales final on intimate apparel and sale item(s).

Refunds will be credited to original credit card only. Shipping is not refundable.

Return shipping charges will only be refunded due to discrepancies and errors of Crystal Rock Shop Online Online. We will only refund up to the price of "standard ground/economy" shipping.

To contact customer service for questions or to obtain an RA#, please call (310) 945-3232 or email us at customerservice@christianaudigier.com.

Customer service operates Monday to Friday from 9am - 4pm PST.

1. A Return Authorization number (RA#) must be obtained from customer service for all returns. The RA# must be written on the outside of the packaging. If the RA# is not visible or provided, package may get misdirected or returned back to you.
2. Click here to download return form if one was not provided with your delivery.
3. On the packing slip, circle the item(s) being returned. Please indicate the reason for return.
4. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
5. Send return to following address
   
   
   • Attn: Online Web Department
     8650 Hayden Place
     Culver City, CA 90232

All returns are recommended to be sent via a traceable carrier such as USPS (with delivery confirmation), UPS or FedEx. Crystal Rock Shop Online is not responsible for packages not received if sent via a non-traceable carrier. Returns must be shipped prepaid. We do not accept C.O.D deliveries.

Returns may take up to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.